91制片厂

future students
91制片厂 is a world-class university known for academic excellence, incredible students, inspiring faculty, exceptional value and an amazing campus and community. We invite you to learn more about TSU and our academic programs, admissions process, tuition and financial aid, campus visits, student housing and more.
current students
91制片厂 is dedicated to helping students develop the skills needed for the real world. Our vibrant campus life, leadership opportunities, rigorous academic programs, access to scholarships and student services are just a few of the student services we offer. We are preparing career-ready professionals today for knowledge-based jobs tomorrow. The Tiger legacy continues with you.
parents & families
TSU loves parents! And we encourage you to stay involved with your 91制片厂 student. We strive to make the transition to college and beyond flow as smoothly as possible for everyone. We'll keep you up-to-date on campus happenings through a monthly eNewsletter, a helpful Parent Guide and through many other programs and events. We're here to help you and your student make the most out of your TSU experience.
alumni
At 91制片厂, our blood runs blue! We enjoy connecting, socializing and sharing news about the great things our alumni are doing across the globe. From our annual Homecoming celebration to donor events and volunteer activities, TSU alumni always find time to celebrate what it means to be a Big Blue Tiger. We welcome you back to campus anytime to rekindle your most memorable experiences.
visitors
Welcome to 91制片厂, located in the heart of Nashville, one of the nation's most progressive cities! Whether you are here for your first visit, planning a campus tour or returning after many years away, TSU welcomes you to enjoy our facilities, hospitality and our unique history and contributions.
faculty & staff
91制片厂 is proud to have 1,200 distinguished administrators, faculty and staff members as part of our team. With outstanding reputations for teaching, research and service, these professionals make valuable contributions to our community of scholars and ensure that TSU is a thriving public institution of higher learning.

MainImage Mobile

Navigation

side-navigation

Home >
Banner System
> How To Submit a SNOW Ticket (Service Now)

How To Submit a Tech Help Ticket

For Students & Employees

听

What is SNOW?

SNOW (Service Now) is the Online Tech Help Ticket System that all employees of 91制片厂 can access. Use SNOW to request desktop support request reports or any other service offered by the IT Department (OTS). If you have an urgent issue, please call the Help Desk听directly at 615-963-7777.

听

听听听|听听 How to Submit a Tech Work Request (see below)

听

How to Submit a Tech Help Ticket in SNOW

How do I access SNOW?

All employees can access SNOW by opening an Internet browser such as Google Chrome and go to .

What is my user name and password?

You will sign in using your TSU email address and password.听

Enter your TSU email address and password. Then click on听Login.

Working in SNOW

The homepage will open when you log into SNOW.

1.听Navigation Menu听- located on the left side of the screen. It displays the modules that are available to you.

2.听My Active Tickets -听this area will display any active tickets that you may have and is used to open an active ticket to view the details.

3.听Logout Link and Actions- select the Logout link when you have finished working in SNOW and use the Actions link to access features such as printing a ticket or accessing help.听

Submitting a New Ticket

1. Click the听Submit New Ticket link听located in the Navigation menu.

2. The ticket window will open. Some fields will automatically populate. Anything with a red asterisk * is a required field.

3. Fill in the required fields.

4. Click听Create Ticket.听

Helpful Hints

1. Use the search icon to display the list of values for that field.听

2. Add an attachment by select the听Attach听icon.听

Viewing Your Ticket

After you submit your ticket, you will be able to view it from your Home Page.

1. Click on the Ticket Number.

2. View your ticket details.

3. Click听Save听or听Update听when finished.听

听

听

听

听

听

听

听